Emotional Intelligence And Its Effect On The Job...

Emotional intelligence relates to an individual’s ability to manage their emotions, and is shown to have positive outcomes for an organisation. Manager emotional intelligence is thought to have an effect on the job satisfaction of employees, which could be due to behaviour or leadership styles. It is inconclusive which of these reasons, if any, are the cause of the positive correlation due to the lack of overwhelming support for any one cause and the biases of the studies. Emotional intelligence was referred to by Mayer and Salovey (1997) as a set of abilities to do with understanding, perceiving, appraising, expressing, and regulating emotion (as cited in Das Ali, 2014). An emotionally intelligent manager can understand and react to employee’s emotions as well as use their own to encourage productive behaviour. Goleman (1998) suggests there are four components to emotional intelligence of â€Å"self-awareness, self-regulation, motivation, empathy, and social skill† (as cited in Malos, 2011, p. 210), while Petrides and Furnham (2001) divided emotional intelligence into sociability, emotionality, self-control, wellbeing, and general emotional intelligence (as cited in Webb, 2014). There is an agreement that emotional intelligence is about managing emotions but no definite decision on what it involves. A positive correlation between manager emotional intelligence and employee job satisfaction has been observed (San Lam O’Higgins, 2012; Sy, Tram, O’Hara, 2006), however,Show MoreRelatedDoes Emotional Intelligence Influence Job Satisfaction?1028 Words   |  4 Pagestopic of emotional intelligence (EI) have revealed findings that link EI with higher achievements of individuals. A study done by Carmeli (2009) indicated that emotional intelligence plays a role in the wellbeing of individuals. Specifically, emotional intelligence is suggested to be an important predictor of crucial organizational consequences such as job satisfaction (Daus Ashkanasy, 2005). Gender is another variable that is proposed as having a relationship with the concepts of emotional intelligenceRead MoreA Business Is Like A Living Organism Essay1352 Words   |  6 Pageslevel. Let’s step back and look at the business itself, corporations are practically a legal person. Therefore they have social responsibilities. We call this CSR (Corporate Social Responsibility). â€Å"CSR is good for the planet and good for people. Employees whose personal values fit with the organization’s CSR mission are often more satisfied. (Stephens 2016)†. There are so many things a business can do to improve their public reputation through CSR. â€Å"We are committed to offering high-quality, ethicallyRead MoreEmotional Intelligence Training For Increased Success1351 Words   |  6 PagesEmotional Intelligence Training for Increased Success The global business environment is complex and dynamic. Everyone working in business across the globe is experiencing stress (Singh Sharma, 2012). Due to the quick pace at which decisions may need to be made, understanding the impact of mood and emotions on decision making is important for leaders (Brabec, 2012). Decisions are made at all levels within the organization, therefore emotional intelligence skills are required for everyone withinRead MoreBus 520 Essay1122 Words   |  5 Pagesissues when emotions, job satisfaction, and attitudes of others are involved in decision making. The purpose of this paper is to discuss how Trader Joe’s is able to keep employee job satisfaction and customer satisfaction at a high rate. Throughout this paper, I will discuss the different tools the company uses to promote customer and job satisfaction. Examine the approach Trader Joes uses to promote a positive work environment for its employees. Determine in whichRead MoreManagers Emotional Intelligence Effect On Followers Performance1577 Words   |  7 PagesManager’s Emotional Intelligence Effect on Follower’s Performance Job Satisfaction. Research has shown that leaders who have high levels of emotional intelligence are able to increase the job satisfaction of their workers leading to increase performance. In a study done by Sy, Tram, and O’Hara (2006) of 187 restaurant workers, in which 62 were managers, they investigated the relationship between employees’ emotional intelligence, their manager’s emotional intelligence, employees’ job satisfaction, andRead MorePositive Psychology Has Various Applications In Our Lives.1534 Words   |  7 Pagesfor a living and our jobs play a significant role in our overall happiness and fulfilment of life. What we do for work determines (in a way) who we are, and what we contribute to the world. It only makes sense that we enjoy what we do for 40 hours (or more) in a week. There have been many studies on how aspects of positive psychology being implemented impact organizations and businesses, and how productivity and enjoyment increase w hen there is a positive environment for employees to work in. In theRead MoreTaking a Look at Emotional Intelligence1524 Words   |  6 PagesEmotional intelligence: Modern organizations are confronted with demands and pressure is growing consistently cost -effective education leadership, continues to intrigue researchers and practitioners. Considerable amount of research and attention to emotional intelligence and life, personality, social interaction, teamwork, education and leadership to identify links between social satisfactions has been paid. Today increasingly complex and changing world, researcher’s emphasized need for the newRead MoreEmotional Intelligence and Job Satisfaction: Mediated by Transformational Leadership4222 Words   |  17 PagesJob satisfaction of employees is one of the emerging issues for today’s HR managers based on the strategic link between job satisfaction and employee productivity. Satisfaction of employees is a complex phenomenon as it depends on various factors for employees at different hierarchal level of the enterprise. It is therefore essential for the executives of the organizations to cope wit h this challenge strategically. Job satisfaction concerns with physical as well as psychological aspects of jobsRead MoreEmotional Intelligence, Job Satisfaction, and Job Tenure Among Hotel Managers7445 Words   |  30 Pagestandfonline.com/loi/whrh20 Emotional Intelligence, Job Satisfaction, and Job Tenure among Hotel Managers Kara Wolfe Hyun Jeong Kim a a b Bradley University, Family and Consumer Sciences, Peoria, Illinois, USA b School of Hospitality Business Management, College of Business, Washington State University, Pullman, Washington, USA Published online: 27 Feb 2013. To cite this article: Kara Wolfe Hyun Jeong Kim (2013): Emotional Intelligence, Job Satisfaction, and Job Tenure among Hotel ManagersRead MoreThe Leadership Of Carol Baines1482 Words   |  6 Pagesthat contribute to the continued growth of the business. Finally, it questions whether situational factors had an influence in Carol’s success and whether Carol could succeed as a leader in other business context. Analysis Companies need leaders to effect changes and to improve business performance. Changes are necessary for survival, as competitors might force a company out of business if it chooses to remain stagnant. Leaders could be assigned, with position power, or it could emerge due to needs